Privacy Policy

Welcome to ShipmentExpert. We respect your privacy and are committed to protecting your personal data and commercial shipping information. This Privacy Policy explains how we collect, process, and safeguard your data when you use our automated shipping refund recovery platform.

By accessing or using our services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

To provide our automated tracking and claim filing services, we need to collect specific types of data. We limit this collection to what is strictly necessary:

• Account Information: Name, email address, company name, and phone number.
• Billing Information: Payment details and billing address for subscription or commission invoicing.
• Carrier Credentials: Account numbers, API keys, and authentication tokens required to securely connect to carriers (e.g., UPS, FedEx) on your behalf.
• Shipping & Tracking Data: Tracking numbers, shipment statuses, delivery addresses, package weights, service types, invoice data, and refund records.
• Technical Data (Usage Analytics): IP addresses, browser types, operating systems, and device identifiers collected automatically when you visit our site or use our application.
• Support Communications: Records of your communications with our customer support team.

3. How We Use Information

We process your data exclusively to deliver, improve, and secure our services:

4. Sharing of Information & Third-Party Providers

We do not sell your data to third parties. We may share information with trusted third-party providers who assist us in delivering our service:

• Cloud Hosting: For secure data storage and application hosting.
• Shipping Carriers: To file claims on your behalf and retrieve manifest data.
• Payment Processing: To securely process subscription fees and commissions.
• Analytics & Support: To monitor application health and manage customer support tickets.
• Email Delivery: To send transactional emails and service notifications.

Protecting your credentials and commercial data is our priority. We implement state-of-the-art security measures including:

• Encrypted Transmission: All data is securely transmitted using HTTPS/TLS protocols.
• Secure Credential Storage: Sensitive credentials (like API keys) are heavily encrypted at rest.
• Access Controls & Role-Based Permissions: Ensuring only authorized personnel or systems have access to necessary data.
• Logging & Monitoring: Continuous monitoring for suspicious activities to prevent unauthorized access.
• Limited Employee Access: Strict policies limiting our staff's access to production data, used only for support and troubleshooting.

6. Customer Data Ownership & Data Retention

Data Retention: We retain your personal and shipping data only for as long as necessary to provide our services, meet our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer required, it will be securely deleted or anonymized.

7. International Transfers

Your information may be transferred to, stored, and processed in countries other than your own, where our cloud hosting providers are located. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Depending on your jurisdiction (such as GDPR or CCPA), you may have the following rights regarding your personal data:

• Access: Request copies of your personal data.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we erase your personal data, subject to legal retention requirements.
• Export (Data Portability): Request that we transfer your data to you or another organization.
• Restriction: Request that we restrict the processing of your personal data under certain conditions.

9. Cookies and Tracking

ShipmentExpert uses cookies, session storage, and similar analytics tools to enhance your experience, monitor platform performance, and manage your authenticated sessions. These tools help us understand usage patterns and improve our software. You can manage cookie preferences through your browser settings, though disabling them may affect platform functionality.

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.