Terms of Service

1Acceptance & Eligibility

These Terms of Service ("Terms") govern your access to and use of the ShipmentExpert website, API, and automated software platform. By registering for an account or connecting your carrier accounts, you agree to comply with these Terms.

Eligibility: By using ShipmentExpert, you represent and warrant that you are authorized to bind your company and are utilizing the services strictly for legitimate business purposes.

2Services Description

ShipmentExpert provides an automated software platform that analyzes shipping manifests, tracking information, and invoices from major shipping carriers. Our automated systems are designed to identify eligible claims for late deliveries and billing inaccuracies, but results may vary.

Where authorized, ShipmentExpert may submit claims or generate claim-ready data for customer review on your behalf.

3. Carrier Authorization & Independence

To utilize ShipmentExpert, you must grant us authorization to access your carrier accounts via secure API integration.

• Authorization: You explicitly appoint ShipmentExpert as your authorized agent with the limited scope to retrieve data and submit refund claims.
• Carrier Independence: ShipmentExpert is an independent software provider. We are not affiliated with, endorsed by, or sponsored by UPS, FedEx, DHL, USPS, or any other carrier unless explicitly stated.
• API Dependency: Certain tracking and claim services heavily depend on third-party carrier APIs. Functionality may be limited or interrupted by external changes outside our control.

4. Account Responsibilities & Acceptable Use

As a Customer of ShipmentExpert, you are responsible for the following:

• Maintaining accurate account and billing information.
• Protecting your login credentials.
• Maintaining authority over any connected carrier accounts.
• Complying with carrier agreements and applicable laws.

Prohibited Uses:

You may not reverse engineer the software, abuse the APIs, upload malicious code, resell unauthorized access to the platform, use the services unlawfully, or interfere with our systems in any way.

5. Fees, Billing & Subscriptions

Depending on your selected plan, ShipmentExpert operates on a monthly subscription rate or a commission-based model.

• Commission Pricing Precision: Fees for commission-based plans apply only to refunds that are successfully credited by the carrier and verified.
• Renewals: Subscriptions auto-renew automatically unless canceled before the start of the next billing cycle.
• Refund Policy: Subscription fees are generally non-refundable unless otherwise required by law.

6. Intellectual Property & License

License: ShipmentExpert grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the platform during your active subscription.

Intellectual Property: ShipmentExpert retains all rights, title, and interest in its software, algorithms, dashboards, trademarks, and performance reports. This explicitly excludes your Customer Data, which remains entirely yours.

7. Disclaimers and Limitations of Liability

8. Confidentiality

Both parties agree to protect and maintain the confidentiality of each other's proprietary information, business data, and trade secrets shared during the course of using the Service.

9. Modification to Service & Termination

Modifications: ShipmentExpert reserves the right to improve, suspend, or discontinue any features of the Service at any time. We will endeavor to notify you of significant changes.

Termination: You may terminate your agreement at any time by disabling the API integration. We reserve the right to suspend or terminate your account if we determine you have violated these Terms. Outstanding commission fees corresponding to claims recovered prior to termination remain due.

10. Governing Law & Dispute Resolution